Unit convenor and teaching staff |
Unit convenor and teaching staff
Lecturer for both WEDNESDAY afternoon and THURSDAY evening class
Norma Harrison
Contact via 0416 608 950
Mon 2-5pm, Thu 2-5pm
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Credit points |
Credit points
4
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Prerequisites |
Prerequisites
Admission to MBA or MMgmt or GradDipMgt or MEngMgt
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Corequisites |
Corequisites
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Co-badged status |
Co-badged status
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Unit description |
Unit description
This unit examines the key issues currently facing all service and manufacturing organisations when creating the products and services. A primary aim of the unit is to illustrate the principles involved in effectively creating a value proposition and how the value transformation process is managed in the organisation and across the value chain. The unit will also examine the strategic contribution that operations management can make to the organisation’s long-term success. After placing the activities required of the operations manager into a conceptual framework, the practical issues and difficulties in making operations decisions are examined. Included are the areas of product design conversion processes for making goods and services, planning and control, the impact of e-commerce on operations, supply chain management, and improvement activities.
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Information about important academic dates including deadlines for withdrawing from units are available at https://www.mq.edu.au/study/calendar-of-dates
On successful completion of this unit, you will be able to:
Name | Weighting | Hurdle | Due |
---|---|---|---|
Contribution/Participation | 20% | No | Please refer to details below |
Group project | 20% | No | Please refer to details below |
Individual project | 20% | No | Session 8 of class |
Final exam | 40% | No | Exam week: 25 - 30 November 2019 |
Due: Please refer to details below
Weighting: 20%
Due: In each class session and especially where a class exercise and/or case has been allocated.
Your class participation and contribution will be assessed during discussion of class content, exercises and cases. This will be based on the extent to which you appear prepared, the relevance and depth of your comments, reflections on your work experiences or other industry examples, and how you have contributed to the learning experience of the class. Please notify your instructor in advance if you have to miss a class, or if you will be late or leaving early from class. A short (10 minutes) test may be conducted prior to the in-class discussion of each case or at the end of certain topics.
The cases and exercises to be discussed are as follows:
Students should analyse and extensively discuss all cases in this unit. Suggested questions for discussion are listed here in iLearn in the Sessions in which each case will be discussed.
Individual participation and contribution to case discussion are important and will be noted. Please be prepared to make presentations on the questions below in class on the day each case is discussed.
Due: Please refer to details below
Weighting: 20%
Due date: Presentation - Session 9 and 10; Report - End of week 10 of the term
Length of report: 20 pages max (+ attachments if necessary)
Format: Presentation and Report
Weighting breakdown: Total 20% (class presentation and PowerPoint slides 5%; written report 15%)
This group project will involve some degree of collaboration and detail.
You will be required to submit a report on one of the following:
**Elaboration of these topics will be given in iLearn and discussed in class.
You can do this based primarily on secondary data (journals, industry reports) and it would make it more interesting and relevant if you chose international industry or company examples or anecdotes to illustrate some of your points. You will have to show evidence that a literature search has been taken in the content area or industry you are examining.
Report presentations will be made during the last two weeks of class sessions. Please share with the class a brief outline and objective of your project, method of information gathering and analysis, possible frameworks used, and final outcome/findings of your project.
The final version of the report is to be submitted in the class iLearn page by the end of week 10 of the term. Details can be found in the class iLearn page. If you would like to submit this report in an alternative format (blog, video, multi-media), please discuss this with the lecturer beforehand.
Late assignments will be penalised up to 10% per day unless you have applied for special consideration, and that application is considered acceptable. Applications for extensions must be made before the submission date, and will only be granted in exceptional circumstances.
**Please refer to the project report formatting and requirements in the class iLearn page.
Due: Session 8 of class
Weighting: 20%
Length: 3 pages maximum
Format: Report
Choose two of the four cases (Galanz, Honda, Cirque and Arvind.) as listed in the contribution/participation assessment task above to discuss. Students will need to refer to the 'individual case study report format and questions' file located on the class iLearn page.
Please save this file to your computer, answer the questions in it, and submit the report as a Microsoft Word (.docx format only) to the Turnitin submission link in the class iLearn page on or before the due date listed above. Details can be found in the class iLearn page. Please title your case report file in the following format: 890CASE_LastnameFirstname_student number.docx
Late assignments will be penalised up to 10% per day unless you have applied for special consideration, and that application is considered acceptable. Applications for extensions must be made before the submission date, and will only be granted in exceptional circumstances.
Due: Exam week: 25 - 30 November 2019
Weighting: 40%
Duration: 3 hours plus 10 minutes reading time
Format: Open book final exam
You are expected to present yourself for examination at the time and place designated in the MGSM exam timetable. The timetable will be available on 25 September 2019 at https://students.mgsm.edu.au/sydney-students/units/exams/.
The final exam will be open book and concern all the material (assigned readings, class lectures, group presentations and classroom discussions) from the entire unit. The specific format of the exam will be explained in the last class of the term. You can use books, notes and a non-programmable calculator. Notebook computers, iPads, tablets, PDAs and similar are not allowed.
Slack, N., Brandon-Jones, A. & Johnston, R. (2016). Operations Management, 8th edition. Pearson Education Australia. ISBN: 9781292098678
Please note: Students should only attain the 8th edition of this textbook, which is the only edition this class will be taught from. Furthermore, this course relies heavily on the learning material provided in the textbook. It is highly advised that students attain the required textbook as soon as possible and familiarise themselves with the textbook material, especially before the start of each class session for sessions with specific allocated chapters (which will be made available in your class iLearn page).
The Coop Bookshop: The Coop Bookshop is our main retailer for textbooks and other related academic material. For information on textbook prices and online ordering, please refer to The Co-Op Bookshop webpage at http://www.coop.com.au
eBook disclaimer for open book exams: As notebook computers, iPads, tablets, PDAs and similar are not allowed in the exam room, the eBook version available for this textbook which would require a student to bring in a notebook computer, iPad, tablet, PDA or a similar device in order to view it, will not be allowed in the exam room. Students are advised to only get the hard copy version of the required text.
Disclaimer: MGSM does not take responsibility for the stock levels of required textbooks from preferred retail outlets and other book retailers. While we advise our preferred book retail outlet, The Co-op Bookshop, of our maximum expected number of students purchasing specific required text each term, The Co-op Bookshop and other book retailers will make their own judgement in regard to their physical holding stock levels. To prevent disappointment if a textbook is out-of-stock, we highly advise students to order their textbooks as early as possible, or if the required textbook is currently out-of-stock, place an order with the book retailer as soon as possible so that these book retailers can monitor demand and supply, and adjust their stock orders accordingly.
Highly recommended journals
Other related journals
Access to a personal computer and internet connection is required to access learning material/resources online on Macquarie University's online learning management system called iLearn.
The class iLearn page for this unit is located at: https://ilearn.mq.edu.au/. You must be enrolled in this class to see the class iLearn page.
Lecture slides will be provided to students only in soft-copy format via the class iLearn page.
Unit note readings are provided to students only in soft-copy format via the class iLearn page.
The basic objectives of this unit are:
It will be assumed that the assigned reading for each session has been done prior to class. Class time will be spent ensuring that you have understood this material and exploring new developments and extensions to the basic concepts.
Class case discussions and project preparations will be used as methods for active participatory learning. The grade you obtain for them together with the participation grade will measure the effectiveness of the learning process. The primary output measures are written assignments, case study discussions and the final examination. Your understanding of the basic principles on which the unit is based will be measured by the final exam and your ability to apply them measured by the project, assignment and cases.
The mode of assessment will test your skills through a number of ways during this unit: situation investigation and analysis, report writing, verbal and written presentations, the ability to work effectively in teams, participation in class discussions, and examination.
If you are unable to attend a class session or have to arrive late or leave early, please let me know before the session concerned as this will have an obvious impact on the planned syndicate work. If this situation occurs, you should also arrange with a fellow class member to collect any handouts and other information for you.
Formal assessment for this unit is designed to recognise both individual and team effort. This is consciously done to reflect the business environment where effective teamwork is essential to the achievement of individual success. Please note that class “contribution” and not simply “participation” will be graded; there is a subtle but important difference between the two. After each session, notes will be made of those who made important contributions to the session, as well as other individuals who participated. All of you have significant work experience to contribute to the class: you are strongly encouraged to use that in order to make the class a more productive learning experience for us all!
Students are required to attend all classes. Please only attend the class you are enrolled in as reflected in your e-Student account. This unit will be presented over 10 sessions as follows (**The proposed program might be subject to some minor changes as the term progresses (TBA)).
Class sessions are scheduled from: WEDNESDAY afternoon class - 1pm to 5pm of every WEDNESDAY starting from 18 September 2019 (session 1) until 20 November 2019 (session 10) except for the following: No class 9 October, makeup class Fri 18 October 1-5pm. OR THURSDAY evening class - 6pm to 10pm of every THURSDAY starting from 19 September 2019 (session 1) until 21 November 2019 (session 10) except for the following: No class 10 October, makeup class Fri 18 October 6-10pm. (**The proposed class schedules might be subject to some minor changes in time and day, e.g., make-up classes, and you will be advised of these changes as soon as possible.) Site Visit: It is the intention of the lecturer to plan a plant site visit during the Term to illustrate concepts learnt during this unit. This is optional but has proven to be valuable for the students' learning experience. |
Final exam week: 25-30 November 2019 (The exam timetable will be available on 25 September 2019 at https://students.mgsm.edu.au/sydney-students/units/exams/) |
Session | Topics |
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1 |
Introduction to Operations Management |
2 |
Operations Strategy |
3 |
Management of Design 1: Processes; Process and Information Flows |
4 |
Management of Design 2: Product and Service Innovation; Managing Projects |
5 |
Supply Chain Management 1 |
6 |
Supply Chain Management 2 |
7 |
Planning and Control; Capacity Management; Inventory Management; ERP; Managing Risk and Recovery in Supply Chains |
8 |
Sustainability & Ethics |
9 |
JIT and Lean Operations; Issues in Quality Management |
10 |
Challenges of Operations Management; Revision and Review; |
Macquarie University policies and procedures are accessible from Policy Central (https://staff.mq.edu.au/work/strategy-planning-and-governance/university-policies-and-procedures/policy-central). Students should be aware of the following policies in particular with regard to Learning and Teaching:
Undergraduate students seeking more policy resources can visit the Student Policy Gateway (https://students.mq.edu.au/support/study/student-policy-gateway). It is your one-stop-shop for the key policies you need to know about throughout your undergraduate student journey.
If you would like to see all the policies relevant to Learning and Teaching visit Policy Central (https://staff.mq.edu.au/work/strategy-planning-and-governance/university-policies-and-procedures/policy-central).
Macquarie University students have a responsibility to be familiar with the Student Code of Conduct: https://students.mq.edu.au/study/getting-started/student-conduct
Results published on platform other than eStudent, (eg. iLearn, Coursera etc.) or released directly by your Unit Convenor, are not confirmed as they are subject to final approval by the University. Once approved, final results will be sent to your student email address and will be made available in eStudent. For more information visit ask.mq.edu.au or if you are a Global MBA student contact globalmba.support@mq.edu.au
Macquarie University provides a range of support services for students. For details, visit http://students.mq.edu.au/support/
Learning Skills (mq.edu.au/learningskills) provides academic writing resources and study strategies to improve your marks and take control of your study.
Students with a disability are encouraged to contact the Disability Service who can provide appropriate help with any issues that arise during their studies.
For all student enquiries, visit Student Connect at ask.mq.edu.au
If you are a Global MBA student contact globalmba.support@mq.edu.au
For help with University computer systems and technology, visit http://www.mq.edu.au/about_us/offices_and_units/information_technology/help/.
When using the University's IT, you must adhere to the Acceptable Use of IT Resources Policy. The policy applies to all who connect to the MQ network including students.
Our postgraduates will demonstrate a high standard of discernment and common sense in their professional and personal judgment. They will have the ability to make informed choices and decisions that reflect both the nature of their professional work and their personal perspectives.
This graduate capability is supported by:
Our postgraduates will be able to demonstrate a significantly enhanced depth and breadth of knowledge, scholarly understanding, and specific subject content knowledge in their chosen fields.
This graduate capability is supported by:
Our postgraduates will be capable of utilising and reflecting on prior knowledge and experience, of applying higher level critical thinking skills, and of integrating and synthesising learning and knowledge from a range of sources and environments. A characteristic of this form of thinking is the generation of new, professionally oriented knowledge through personal or group-based critique of practice and theory.
This graduate capability is supported by:
Our postgraduates will be capable of systematic enquiry; able to use research skills to create new knowledge that can be applied to real world issues, or contribute to a field of study or practice to enhance society. They will be capable of creative questioning, problem finding and problem solving.
This graduate capability is supported by:
Our postgraduates will be able to communicate effectively and convey their views to different social, cultural, and professional audiences. They will be able to use a variety of technologically supported media to communicate with empathy using a range of written, spoken or visual formats.
This graduate capability is supported by:
Our postgraduates will be ethically aware and capable of confident transformative action in relation to their professional responsibilities and the wider community. They will have a sense of connectedness with others and country and have a sense of mutual obligation. They will be able to appreciate the impact of their professional roles for social justice and inclusion related to national and global issues
This graduate capability is supported by:
Assessment tasks: Title of assessment tasks have changed, but core concept of each assessment remains the same.
**Two new HB Cases have been added, resulting in total of 5 HB cases and 2 large class exercises.
**Group Project requirement and content has been changed to reflect current issues in operations management.
Groups will be required to submit a report on one of the following:
Unit schedule:
** New topic added in Session 8, "Sustainability and Ethics"
(**The proposed class schedules might be subject to some minor changes in time and day, e.g., make-up classes, and students will be advised of these changes as soon as possible.)
Site Visit: It is the intention of the lecturer to plan a plant site visit during the Term to illustrate concepts learnt during this unit. This is optional but has proven to be valuable for the students' learning experience.
The interactive environment of the classroom is central to the MGSM experience. Students are required to attend the full duration of all classes for the units in which they are enrolled. We recognise that exceptional circumstances may occur, such as unavoidable travel on behalf of your organization or the serious illness or injury of you or a close family member.
Special consideration may be given for a maximum of 20% non-attendance for such circumstances as long as lecturers are contacted in advance, and supporting documentation provided, to request exemption from attendance. Failure to abide by these conditions may result in automatic withdrawal, with academic and/or financial penalty. The full Student Attendance Policy is published in the MGSM Student Handbook at https://students.mgsm.edu.au/handbook.
These unit materials and the content of this unit are provided for educational purposes only and no decision should be made based on the material without obtaining independent professional advice relating to the particular circumstances involved.
Date | Description |
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22/08/2019 | Timetable class schedule update for both Wednesday class and Thursday class. Wednesday class: No class 9 October, makeup class Fri 18 October 1-5pm. Thursday class: No class 10 October, makeup class Fri 18 October 6-10pm. Submission due date of individual project changed to session 8 of class. |