Extensions and Penalties:

No extensions will be granted. There will be a deduction of 10% of the total available marks made from the total awarded mark for each 24 hour period or part thereof that the submission is late (for example, 25 hours late in submission – 20% penalty). This penalty does not apply for cases in which an application for special consideration is made and approved. No submission will be accepted after solutions/results/feedback have been posted.

Prescribed Textbook

Slack, N. and Brandon-Jones, A. (2019). Operations Management, 9th edition. Pearson Education UK. ISBN: 9781292253961

Where to Purchase Textbook?

The Coop Bookshop: The Coop Bookshop is our main retailer for textbooks and other related academic material. For information on textbook prices and online ordering, please refer to The Co-Op Bookshop webpage at  http://www.coop.com.au

Pearson Education Australia – Online store: This textbook is also available for order via the publisher’s online store. For information on textbook prices and online ordering, please refer to the Pearson Education Australia online store at https://www.pearson.com.au/9781292253961.

eBook disclaimer for open book exams: As notebook computers, iPads, tablets, PDAs and similar are not allowed in the exam room, the eBook version available for this textbook which would require a student to bring in a notebook computer, iPad, tablet, PDA or a similar device in order to view it, will not be allowed in the exam room. Students are advised to only get the hard copy version of the required text.

Disclaimer: MGSM does not take responsibility for the stock levels of required textbooks from preferred retail outlets and other book retailers. While we advise our preferred book retail outlet, The Co-op Bookshop, of our maximum expected number of students purchasing specific required text each term, The Co-op Bookshop and other book retailers will make their own judgement in regard to their physical holding stock levels. To prevent disappointment if a textbook is out-of-stock, we highly advise students to order their textbooks as early as possible, or if the required textbook is currently out-of-stock, place an order with the book retailer as soon as possible so that these book retailers can monitor demand and supply, and adjust their stock orders accordingly.

Recommended Journals

Highly Recommended Journals

• Harvard business review (HBR)
• Journal of operations management (JOM)
• Production and operations management (POM)
• Journal of Supply Chain Management (JSCM)
• Manufacturing & Service Operations Management (M&SOM)
• International journal of operations and production management (IJOPM)
• McKinsey quarterly

Other Related Journals

• Academy of management review
• California management review
• Decision sciences
• International journal of technology management
• International journal of service industry management

Access to Technology

Access to a personal computer and internet connection is required to access learning material/resources online on Macquarie University's online learning management system called iLearn.

iLearn - Your class online learning resources page

The class iLearn page for this unit is located at: https://ilearn.mq.edu.au/​. You must be enrolled in this class to see the class iLearn page.

Lecture Slides

Lecture slides will be provided to students only in soft-copy format via the class iLearn page. You must be enrolled in this class to see these items in the class iLearn page.

Unit Note Readings

Unit note readings are provided to students only in soft-copy format via the class iLearn page. You must be enrolled in this class to see these items in the class iLearn page.

Unit objectives

The basic objectives of this unit are:

• To develop an appreciation of the key issues currently facing the manager of an operational functional area.
• To gain an insight into the appropriate means of applying process based concepts and operational tools and techniques.
• To develop an ability to interrelate the impact of developments made in the operations area with other functional areas and with overall corporate strategy.

Study Requirements

It will be assumed that the assigned reading for each session has been done prior to class. Class time will be spent ensuring that you have understood this material and exploring new developments and extensions to the basic concepts.

Class case discussions and project preparations will be used as methods for active participatory learning. The grade you obtain for them together with the participation grade will measure the effectiveness of the learning process. The primary output measures are written assignments, case study discussions and the final examination. Your understanding of the basic principles on which the unit is based will be measured by the final exam and your ability to apply them measured by the project, assignment and cases.

The mode of assessment will test your skills through a number of ways during this unit: situation investigation and analysis, report writing, verbal and written presentations, the ability to work effectively in teams, participation in class discussions, and examination. 

If you are unable to attend a class session or have to arrive late or leave early, please let me know before the session concerned as this will have an obvious impact on the planned syndicate work. If this situation occurs, you should also arrange with a fellow class member to collect any handouts and other information for you.

Formal assessment for this unit is designed to recognise both individual and team effort. This is consciously done to reflect the business environment where effective teamwork is essential to the achievement of individual success. Please note that class “contribution” and not simply “participation” will be graded; there is a subtle but important difference between the two. After each session, notes will be made of those who made important contributions to the session, as well as other individuals who participated. All of you have significant work experience to contribute to the class: you are strongly encouraged to use that in order to make the class a more productive learning experience for us all!

Please only attend the class you are enrolled in as reflected in your e-Student account. This unit will be presented over 10 sessions as follows.

Class sessions are scheduled from: 6pm to 10pm of every THURSDAY starting from 9 January 2020 (session 1) until 12 March 2020 (session 10). Site Visit: It is the intention of the lecturer to plan a plant site visit during the Term to illustrate concepts learnt during this unit. This is optional but has proven to be valuable for the students' learning experience.

Final exam week: 16 - 21 March 2020 (The exam timetable will be available on 29 January 2020 at https://students.mgsm.edu.au/sydney-students/units/exams/)

(**The proposed program might be subject to some minor changes as the term progresses (TBA))

Session	Topics
1	Introduction to Operations Management
2	Operations Strategy
3	Management of Design 1: Processes; Process and Information Flows
4	Management of Design 2: Product and Service Innovation; Managing Projects
5	Supply Chain Management 1
6	Supply Chain Management 2
7	Planning and Control; Capacity Management; Inventory Management; ERP; Managing Risk and Recovery in Supply Chains
8	Sustainability & Ethics
9	JIT and Lean Operations; Issues in Quality Management
10	Challenges of Operations Management; Revision and Review;