Students

ENGG8105 – Operations and Quality Management

2024 – Session 2, In person-scheduled-weekday, North Ryde

General Information

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Unit convenor and teaching staff Unit convenor and teaching staff
Viken Kortian
viken.kortian@mq.edu.au
June Ho
june.ho@mq.edu.au
Contact via +61-2-9850-2229
50 Waterloo Rd
By appointment
Credit points Credit points
10
Prerequisites Prerequisites
Admission to MEngMgt or MCom
Corequisites Corequisites
Co-badged status Co-badged status
Unit description Unit description

The unit aims to deliver the insights, knowledge and skills necessary to operate engineering projects with professional standards by maintaining operation and quality management. The unit will cover a broad range of topics for all engineering graduates that include total quality management, productivity, and cost relationships; quality systems and their components, international standards; interaction between quality and design functions; quality control; quality improvement; process capability and improvement studies; control charting; techniques for quality studies and design for quality improvement.

Important Academic Dates

Information about important academic dates including deadlines for withdrawing from units are available at https://www.mq.edu.au/study/calendar-of-dates

Learning Outcomes

On successful completion of this unit, you will be able to:

  • ULO1: Apply international standards for quality control and quality improvement.
  • ULO2: Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • ULO3: Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • ULO4: Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

Assessment Tasks

Name Weighting Hurdle Due
Case study response 30% No Weeks 3, 5, 6, 9, and 10
Midterm assignment 30% No Week 7
Final examination 40% No Exam week

Case study response

Assessment Type 1: Case study/analysis
Indicative Time on Task 2: 20 hours
Due: Weeks 3, 5, 6, 9, and 10
Weighting: 30%

 

Case studies on Engineering Control and Reliability

 
On successful completion you will be able to:
  • Apply international standards for quality control and quality improvement.
  • Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

Midterm assignment

Assessment Type 1: Practice-based task
Indicative Time on Task 2: 16 hours
Due: Week 7
Weighting: 30%

 

Midterm project and practice based work

 
On successful completion you will be able to:
  • Apply international standards for quality control and quality improvement.
  • Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

Final examination

Assessment Type 1: Examination
Indicative Time on Task 2: 24 hours
Due: Exam week
Weighting: 40%

 

Final Examination

 
On successful completion you will be able to:
  • Apply international standards for quality control and quality improvement.
  • Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

1 If you need help with your assignment, please contact:

  • the academic teaching staff in your unit for guidance in understanding or completing this type of assessment
  • the Writing Centre for academic skills support.

2 Indicative time-on-task is an estimate of the time required for completion of the assessment task and is subject to individual variation

Delivery and Resources

Unit Text:

Managing for Quality and Performance Excellence

11th Edition

James Evans and William Lindsay

ISBN: 9780357442036

Unit Schedule

Week

Lecture /Content / Topic

Chapter Ref

STGA: HBR Case Study

1

Introduction and history to Quality

Ch 1

Videos – Rise of Toyota & Quality Management History

2

Total Quality - Foundations

Ch 2

Romeo Engine Plant’- discussion

3

Quality: Customer Focus through engaged workforce.

Ch 3 & 4

Sterling Chemicals Quality and Productivity Improvement

4

Quality as a competitive advantage – strategic management

Ch 11

Videos -   https://www.youtube.com/watch?v=iuYlGRnC7J8

https://www.youtube.com/watch?v=jKhLMKbW40o

5

Quality Management Systems and Business Excellence Frameworks

Ch 2 p 80 – 85

Ch 10

Wainwright Industries – Beyond the Baldridge Awards

6

Quality and the role of Business Process Management

Ch 5

Process Reengineering in Emerging Markets

7

Key Performance Measures and the information management system to support Quality

Ch 12

Mid Term Assignment – Improving Supply Chain Resilience

8

Statistical tools that drives process improvement – SPC, DoE

Ch 6

 

9

TQM, Lean Six Sigma, and Process Improvement – Part 1

Ch 8

General Micro Electronics Assembly SPC

10

TQM, Lean Six Sigma, and Process Improvement – Part 2

Ch 9

Six Sigma Quality at Flyrock Tyres

11

Design for Quality and Product Excellence

Ch 7

Apple Powerbook Design Quality and time to market - Discussion

12

Leading, building and sustaining Quality – Change management.

Ch 13

 

13

Review

 

 

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Results

Results published on platform other than eStudent, (eg. iLearn, Coursera etc.) or released directly by your Unit Convenor, are not confirmed as they are subject to final approval by the University. Once approved, final results will be sent to your student email address and will be made available in eStudent. For more information visit connect.mq.edu.au or if you are a Global MBA student contact globalmba.support@mq.edu.au

Academic Integrity

At Macquarie, we believe academic integrity – honesty, respect, trust, responsibility, fairness and courage – is at the core of learning, teaching and research. We recognise that meeting the expectations required to complete your assessments can be challenging. So, we offer you a range of resources and services to help you reach your potential, including free online writing and maths support, academic skills development and wellbeing consultations.

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Macquarie University provides a range of support services for students. For details, visit http://students.mq.edu.au/support/

The Writing Centre

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The Library provides online and face to face support to help you find and use relevant information resources. 

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Unit information based on version 2024.04 of the Handbook