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MGMT8054 – Managing Cultural Diversity

2024 – Session 2, In person-scheduled-weekday, North Ryde

General Information

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Unit convenor and teaching staff Unit convenor and teaching staff
Meena Chavan
meena.chavan@mq.edu.au
Credit points Credit points
10
Prerequisites Prerequisites
((BUS651 or MGMT6051 or ECON649 or ECON6049 or MKTG696 or MKTG6096) and 10cp at 8000 level) or (MGNT809 or MGMT8009) or (admission to MLabAQMgt)
Corequisites Corequisites
Co-badged status Co-badged status
MGMT7054
Unit description Unit description

To succeed in a globalised business environment, it is imperative for managers to develop a global mindset as a leader and understand contemporary approaches to leading and managing in culturally diverse environments. Cultural Intelligence and cross-cultural
communication are key inclusive leadership traits that enable managers to effectively implement and accomplish strategies and tactics in international assignments, and to engage and manage global teams. Core objectives of this unit are to enhance cultural intelligence and cross- cultural communication competence to impart an understanding of how cultural diversity affects managerial behaviour and processes. The unit prepares students to be global minded leaders with cultural intelligence, which is valued as a highly appreciated skill set by future employers. The unit utilises a range of assessments such as simulations, experiential exercises, forums, reflective tasks, case studies, presentations and group activities in order to synthesise students' understanding of cross-cultural theories and their ability to apply their learning in global business settings.

Important Academic Dates

Information about important academic dates including deadlines for withdrawing from units are available at https://www.mq.edu.au/study/calendar-of-dates

Learning Outcomes

On successful completion of this unit, you will be able to:

  • ULO1: Evaluate and analyse the diversity of cultures and its implications as they relate to business management and examine the intricacy of operating through group interactions in the global market.
  • ULO2: Appraise the multicultural ‘big picture’ in which global trade and government forces operate and interpret the major culture-based challenges (political, social, legal, economic and technological) faced by international managers.
  • ULO3: Identify and describe major cultural characteristics including communication styles that characterise regions, nations, communities, organisations, group and individuals.
  • ULO4: Apply professional and reflective practice to individual and group learning and communication

General Assessment Information

Late Assessment Submission Penalty (written assessments) 

 Unless a Special Consideration request has been submitted and approved, a 5% penalty (of the total possible mark) will be applied each day a written assessment is not submitted, up until the 7th day (including weekends). After the 7th day, a grade of ‘0’ will be awarded even if the assessment is submitted. Submission time for all written assessments is set at 11.55pm. A 1-hour grace period is provided to students who experience a technical concern.  

For any late submissions of time-sensitive tasks, such as scheduled tests/exams, performance assessments/presentations, and/or scheduled practical assessments/labs, students need to submit an application for Special Consideration.

Assessment Tasks

Name Weighting Hurdle Due
Online Forums: Readings Forum, Consulting Forum and Virtual Internship 30% No Weekly
Case analysis 30% No Weekly
Consultancy Report 40% No Week 12

Online Forums: Readings Forum, Consulting Forum and Virtual Internship

Assessment Type 1: Participatory task
Indicative Time on Task 2: 20 hours
Due: Weekly
Weighting: 30%

 

This assessment is made up of 3 distinct parts, each worth 10%: Readings forum, consulting forum, and virtual internship.

 
On successful completion you will be able to:
  • Evaluate and analyse the diversity of cultures and its implications as they relate to business management and examine the intricacy of operating through group interactions in the global market.
  • Identify and describe major cultural characteristics including communication styles that characterise regions, nations, communities, organisations, group and individuals.
  • Apply professional and reflective practice to individual and group learning and communication

Case analysis

Assessment Type 1: Case study/analysis
Indicative Time on Task 2: 12 hours
Due: Weekly
Weighting: 30%

 

This assessment consists of two parts a group component worth 15% (a 1,250 word group case analysis) and an individual component worth 15% (weekly case analysis presentation). Individual work will be assessed through rubrics on turnitin.

 
On successful completion you will be able to:
  • Evaluate and analyse the diversity of cultures and its implications as they relate to business management and examine the intricacy of operating through group interactions in the global market.
  • Appraise the multicultural ‘big picture’ in which global trade and government forces operate and interpret the major culture-based challenges (political, social, legal, economic and technological) faced by international managers.
  • Apply professional and reflective practice to individual and group learning and communication

Consultancy Report

Assessment Type 1: Report
Indicative Time on Task 2: 20 hours
Due: Week 12
Weighting: 40%

 

This assessment is worth 40% in total. It is a 2500 word individual report.

 
On successful completion you will be able to:
  • Appraise the multicultural ‘big picture’ in which global trade and government forces operate and interpret the major culture-based challenges (political, social, legal, economic and technological) faced by international managers.
  • Identify and describe major cultural characteristics including communication styles that characterise regions, nations, communities, organisations, group and individuals.
  • Apply professional and reflective practice to individual and group learning and communication

1 If you need help with your assignment, please contact:

  • the academic teaching staff in your unit for guidance in understanding or completing this type of assessment
  • the Writing Centre for academic skills support.

2 Indicative time-on-task is an estimate of the time required for completion of the assessment task and is subject to individual variation

Delivery and Resources

Please check the ilearn for details on delivery and resources.

Unit Schedule

Unit Schedule 2024, Session II

 

Week

Lecture: Topic and Reading

1

Evaluating the Global Business Environment

CLASS CASE DISCUSSION: THE EUROPEAN UNION VERSUS INDONESIA: AN UNCOMFORTABLE TRADE WAR  PAGE 56

2

Corporate Social Responsibility, Ethics, Sustainability

CLASS CASE DISCUSSION: ENRICH NOT EXPLOIT: CAN NEW CSR STRATEGY

HELP BODY SHOP REGAIN GLORY? PAGE 92

3 

How Cultural Factors Affect Management

CASE STUDY 1: NESTLE – ELIMINATING MODERN SLAVERY FROM SUPPLY

CHAINS PAGE 91

4

Practicalities and Culture in International Business: Cross-Cultural Communication

CASE STUDY 2: CROSS-CULTURAL CHALLENGES FOR A SINGAPOREAN

EXPATRIATE IN ZURICH PAGE 198

5

GUEST LECTURE: Decision-making and Negotiating Across Cultures

CASE STUDY 3: ITALY’S D&G IN CHINA: FASHION SHOW CANCELLED IN

SHANGHAI FOLLOWING SCANDAL PAGE 164

6

Organizing for Global Operations: Emerging Markets

CASE STUDY 4: ANUJ PATHAK RETURNS TO INDIA PAGE 199

7

Managing Diversity in Markets, Transportation, and Distribution Channels

CASE STUDY 5: COMING TO  AMERICA: A SUCCESSFUL JAPANESE

ACQUISITION IN GLOBAL BUSINESS PAGE 303

8

Comprehending Cross-Cultural Trade Barriers, Trading Blocs, and International Organizations

CASE STUDY 6: THE NETHERLAND SURPRISES EU RIVALS IN THE RACE FOR

BREXIT SPOILS PAGE 241

9

EXPERIENTIAL ACTIVITY 

CASE STUDY 7: ECONOMIC DIPLOMACY: NORMALIZING RELATIONS BETWEEN

 THE UAE AND ISRAEL PAGE  196

10

Cross Cultural  Teams & Diversity in International Business Risks and Payments

CASE STUDY 8:  HOW TO BRINGCROSS CULTURAL TOGETHER  PAGE 391

11

Cross-Cultural Leadership

CASE STUDY 9: IKEA’S CHALLENGES IN RUSSIA PAGE INTEGRATIVE CASES

PC 5-1 END OF THE TEXTBOOK

12

Cross border Legalities in International Business

CASE STUDY 10: SINGAPORE RELOCATION SECURED WITH AN ICE CREAM AND

A LOW TAX RATE PAGE 363

13

Review Lecture

CASE STUDY 11:  ALLIANCES ARE MORE CRUCIAL FOR AUTOMAKERS' SURVIVAL BUT CAN THEY WORK TOGETHER? PAGE 299
   

 

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Results

Results published on platform other than eStudent, (eg. iLearn, Coursera etc.) or released directly by your Unit Convenor, are not confirmed as they are subject to final approval by the University. Once approved, final results will be sent to your student email address and will be made available in eStudent. For more information visit connect.mq.edu.au or if you are a Global MBA student contact globalmba.support@mq.edu.au

Academic Integrity

At Macquarie, we believe academic integrity – honesty, respect, trust, responsibility, fairness and courage – is at the core of learning, teaching and research. We recognise that meeting the expectations required to complete your assessments can be challenging. So, we offer you a range of resources and services to help you reach your potential, including free online writing and maths support, academic skills development and wellbeing consultations.

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Macquarie University provides a range of support services for students. For details, visit http://students.mq.edu.au/support/

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The Writing Centre provides resources to develop your English language proficiency, academic writing, and communication skills.

The Library provides online and face to face support to help you find and use relevant information resources. 

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Unit information based on version 2024.02 of the Handbook