Students

ENGG8105 – Operations and Quality Management

2025 – Session 2, In person-scheduled-weekday, North Ryde

General Information

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Unit convenor and teaching staff Unit convenor and teaching staff Lecturer
Viken Kortian
viken.kortian@mq.edu.au
Contact via 0417664945
3 Management Drive Room 246
By Appointment
Credit points Credit points
10
Prerequisites Prerequisites
Corequisites Corequisites
Co-badged status Co-badged status
Unit description Unit description

The unit aims to deliver the insights, knowledge and skills necessary to operate engineering projects with professional standards by maintaining operation and quality management. The unit will cover a broad range of topics for all engineering graduates that include total quality management, productivity, and cost relationships; quality systems and their components, international standards; interaction between quality and design functions; quality control; quality improvement; process capability and improvement studies; control charting; techniques for quality studies and design for quality improvement.

Learning in this unit enhances student understanding of global challenges identified by the United Nations Sustainable Development Goals (UNSDGs) Decent Work and Economic Growth; Industry, Innovation and Infrastructure

Important Academic Dates

Information about important academic dates including deadlines for withdrawing from units are available at https://www.mq.edu.au/study/calendar-of-dates

Learning Outcomes

On successful completion of this unit, you will be able to:

  • ULO1: Apply international standards for quality control and quality improvement.
  • ULO2: Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • ULO3: Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • ULO4: Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

General Assessment Information

Grading and passing requirement for unit In order to pass this unit, a student must obtain a mark of 50 or more for the unit (i.e. obtain a passing grade P/ CR/ D/ HD). For further details about grading, please refer below in the policies and procedures section. Late submissions and Resubmissions For assignments handed in late, the following penalties apply 0-48hrs: -50%, >48hrs: -100%. Extenuating circumstances will be considered upon lodgment of a formal notice of disruption of studies. Resubmissions of work are generally allowed unless stated prior or otherwise.

Assessment Tasks

Name Weighting Hurdle Due
Final examination 40% No Exam Week
Midterm assignment 30% No Week 7
Case study response 30% No Weeks 3, 5, 8, 9, 11

Final examination

Assessment Type 1: Examination
Indicative Time on Task 2: 24 hours
Due: Exam Week
Weighting: 40%

 

Final Examination

 
On successful completion you will be able to:
  • Apply international standards for quality control and quality improvement.
  • Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

Midterm assignment

Assessment Type 1: Practice-based task
Indicative Time on Task 2: 16 hours
Due: Week 7
Weighting: 30%

 

Midterm project and practice based work

 
On successful completion you will be able to:
  • Apply international standards for quality control and quality improvement.
  • Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

Case study response

Assessment Type 1: Case study/analysis
Indicative Time on Task 2: 20 hours
Due: Weeks 3, 5, 8, 9, 11
Weighting: 30%

 

Case studies on Engineering Control and Reliability

 
On successful completion you will be able to:
  • Apply international standards for quality control and quality improvement.
  • Apply knowledge of quality control to evaluate the impact on the engineering discipline and on business management, supply chain solutions and project management.
  • Conduct total quality management, including determining productivity and cost relationships, utilising quality systems and their components and the interaction between quality and design functions.
  • Synthesize advanced and integrated knowledge of process capability and improvement studies, control charting, techniques for quality studies and design for quality improvement.

1 If you need help with your assignment, please contact:

  • the academic teaching staff in your unit for guidance in understanding or completing this type of assessment
  • the Writing Centre for academic skills support.

2 Indicative time-on-task is an estimate of the time required for completion of the assessment task and is subject to individual variation

Delivery and Resources

Unit Text: 

Managing Quality and Performance Excellence  12th Edition

              James R. Evans, William M. Lindsay

ISBN: 9780357442036

Unit Schedule

Week

Lecture /Content / Topic

Chapter Ref

STGA: HBR Case Study

1

Introduction and history to Quality

Ch 1

Videos – Rise of Toyota & Quality Management History

https://www.youtube.com/watch?v=znE4KkxZjVc

Is quality still a competitive advantage in business today?

Does technology play a key role in maintaining a competitive advantage?

2

Total Quality - Foundations

Ch 2

Romeo Engine Plant’- discussion or Stats Questions

3

Quality: Customer Focus through engaged workforce.

Ch 3 & 4

Sterling Chemicals Quality and Productivity Improvement

Discuss

4

Quality as a competitive advantage – strategic management

Ch 11

 

Videos -   https://www.youtube.com/watch?v=iuYlGRnC7J8

https://www.youtube.com/watch?v=jKhLMKbW40o

View and discuss

5

Quality Management Systems and Business Excellence Frameworks

Ch 2 p 80 – 85

Ch 10

Wainwright Industries – Beyond the Baldridge Awards

Discuss

6

Quality and the role of Business Process Management

Ch 5

Process Reengineering in Emerging Markets

Discuss

7

Key Performance Measures and the information management system to support Quality

Ch 12

Mid Term Assignment – Improving Supply Chain Resilience

8

Statistical tools that drives process improvement – SPC, DoE

Ch 6

General Micro Electronics Assembly SPC

Discuss

9

TQM, Lean Six Sigma, and Process Improvement – Part 1

Ch 8

Six Sigma Quality at Flyrock Tyres

Discuss

10

TQM, Lean Six Sigma, and Process Improvement – Part 2

Ch 9

 

11

Design for Quality and Product Excellence

Ch 7

Video –

https://www.youtube.com/watch?v=iptFfkNo8t4

Discuss questions

12

Leading, building and sustaining Quality – Change management.

Ch 13

Video –

https://www.youtube.com/watch?v=mfCykvFWmB8

 

13

Review

 

 

Policies and Procedures

Macquarie University policies and procedures are accessible from Policy Central (https://policies.mq.edu.au). Students should be aware of the following policies in particular with regard to Learning and Teaching:

Students seeking more policy resources can visit Student Policies (https://students.mq.edu.au/support/study/policies). It is your one-stop-shop for the key policies you need to know about throughout your undergraduate student journey.

To find other policies relating to Teaching and Learning, visit Policy Central (https://policies.mq.edu.au) and use the search tool.

Student Code of Conduct

Macquarie University students have a responsibility to be familiar with the Student Code of Conduct: https://students.mq.edu.au/admin/other-resources/student-conduct

Results

Results published on platform other than eStudent, (eg. iLearn, Coursera etc.) or released directly by your Unit Convenor, are not confirmed as they are subject to final approval by the University. Once approved, final results will be sent to your student email address and will be made available in eStudent. For more information visit connect.mq.edu.au or if you are a Global MBA student contact globalmba.support@mq.edu.au

Academic Integrity

At Macquarie, we believe academic integrity – honesty, respect, trust, responsibility, fairness and courage – is at the core of learning, teaching and research. We recognise that meeting the expectations required to complete your assessments can be challenging. So, we offer you a range of resources and services to help you reach your potential, including free online writing and maths support, academic skills development and wellbeing consultations.

Student Support

Macquarie University provides a range of support services for students. For details, visit http://students.mq.edu.au/support/

Academic Success

Academic Success provides resources to develop your English language proficiency, academic writing, and communication skills.

The Library provides online and face to face support to help you find and use relevant information resources. 

Student Services and Support

Macquarie University offers a range of Student Support Services including:

Student Enquiries

Got a question? Ask us via the Service Connect Portal, or contact Service Connect.

IT Help

For help with University computer systems and technology, visit http://www.mq.edu.au/about_us/offices_and_units/information_technology/help/. 

When using the University's IT, you must adhere to the Acceptable Use of IT Resources Policy. The policy applies to all who connect to the MQ network including students.

EA Competency Standard

EA Competency Standard

Unit Learning Outcomes

Knowledge and Skill Base

1.1 Comprehensive, theory-based understanding of the underpinning fundamentals applicable to the engineering discipline.

 ULO1

1.2 Conceptual understanding of underpinning maths, analysis, statistics, computing.

 

1.3 In-depth understanding of specialist bodies of knowledge

ULO2

1.4 Discernment of knowledge development and research directions

 

1.5 Knowledge of engineering design practice

 

1.6 Understanding of scope, principles, norms, accountabilities of sustainable engineering practice.

ULO3. ULO4

Engineering Application Ability

2.1 Application of established engineering methods to complex problem solving

ULO2

2.2 Fluent application of engineering techniques, tools and resources.

 

2.3 Application of systematic engineering synthesis and design processes.

 

2.4 Application of systematic approaches to the conduct and management of engineering projects.

ULO1, ULO2, ULO3

Professional and Personal Attributes

3.1 Ethical conduct and professional accountability.

  ULO3, ULO4

3.2 Effective oral and written communication in professional and lay domains.

ULO3

3.3 Creative, innovative and pro-active demeanour.

ULO1

3.4 Professional use and management of information.

ULO3, ULO4

3.5 Orderly management of self, and professional conduct.

 

3.6 Effective team membership and team leadership

ULO1

Unit information based on version 2025.04 of the Handbook