Unit convenor and teaching staff |
Unit convenor and teaching staff
Lecturer - Tuesday 6pm North Ryde class
Dr Mehrdokht Pournader
Lecturer - Tuesday 9am North Ryde class
Dr Peter Shi
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Credit points |
Credit points
4
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Prerequisites |
Prerequisites
Admission to MBA or MMgmt or GradDipMgt or MEngMgt
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Corequisites |
Corequisites
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Co-badged status |
Co-badged status
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Unit description |
Unit description
This unit examines the key issues currently facing all service and manufacturing organisations when creating the products and services. A primary aim of the unit is to illustrate the principles involved in effectively creating a value proposition and how the value transformation process is managed in the organisation and across the value chain. The unit will also examine the strategic contribution that operations management can make to the organisation’s long-term success. After placing the activities required of the operations manager into a conceptual framework, the practical issues and difficulties in making operations decisions are examined. Included are the areas of product design conversion processes for making goods and services, planning and control, the impact of e-commerce on operations, supply chain management, and improvement activities.
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Information about important academic dates including deadlines for withdrawing from units are available at https://www.mq.edu.au/study/calendar-of-dates
On successful completion of this unit, you will be able to:
Name | Weighting | Hurdle | Due |
---|---|---|---|
Individual contribution | 20% | No | Every session |
Group presentation | 20% | No | Sessions 8-10 |
Individual case report | 20% | No | 6pm of Friday, 8 June 2018 |
Final examination | 40% | No | 11 - 16 June 2018 |
Due: Every session
Weighting: 20%
Your class participation and contribution will be assessed during discussion of class content, exercises and cases. This will be based on the extent to which you appear prepared, the relevance and depth of your comments, reflections on your work experiences or other industry examples, and how you have contributed to the learning experience of the class. Please notify your instructor in advance if you have to miss a class, or if you will be late or leaving early from class.
Assessment criteria:
Due: Sessions 8-10
Weighting: 20%
Syndicate groups will be assigned by the lecturer on the first day of class. Groups might experience minor changes up until the third week after the start of the term.
Each group should introduce their group representative before week 2 of the term. Group representative will be responsible for communications with the lecturer.
Each syndicate group will be required to (1) research and deliver a 20min presentation to the class on a specific operations management topic, strictly in the service industry, and (2) submit to the lecturer a soft copy of the slides before the presentation. The last slide in the presentation should list the specific research sources (e.g. journals, webpages, textbooks, etc.).
The presentation (and slides) should include the following:
Operations management topics
(must include at least two of the OM tools listed in the topics below)
Relevant textbook section 1 Performance measurement, KPIs, balanced scorecards, cascading of goals and objectives (corporate goals to business unit objectives), business plan deployment Directing the operation 2 Product and process design, simultaneous design, fast service to market, design review process, service launch Directing the operation 3 Process technology, use of technology (e.g. eBusiness, automation) and technology innovation as applied to the provision of service Directing the operation 4 Job design and work organisation, ergonomics, job enrichment, employee empowerment, teamwork Directing the operation 5 Capacity planning and control, inventory planning and control, ERP, level capacity plans, demand management Deliver 6 Supply chain design, managing uncertainty, agile supply chains, supply chain / business continuity Deliver 7 Supply chain collaboration, use of technology to enable visibility, collaboration and short lead times across the supply chain Deliver 8 Lean thinking, lean implementation, waste elimination, value stream mapping, business process re-engineering Deliver 9 Continuous improvement and innovation, Kaizen, quality circles, six sigma, PDCA Development 10 Managing quality of service delivery, lead and lag indicators, TQM, SPC, problem solving process DevelopmentMarking scheme:
In addition to the marking scheme above, each individual is being marked out of 100 for their individual (50/100) and group (50/100) contributions. The details of how this marking is done will be announced in class and on the class iLearn page. If any individual members of a group do not get a full mark on either of their individual or group contributions, their final group project mark will be deducted proportionally. For instance, if a group receives 15 out of 20 for their group project and a specific member receives 80 out of 100 for his/her collective (individual and group) contributions, this individual’s final mark will be 15*0.8 = 12. Group representatives should e-mail the individual and group contributions of each group member confidentially to the lecturer.
No extensions will be granted.
Due: 6pm of Friday, 8 June 2018
Weighting: 20%
Students will be required to write an individual report of 5000 words maximum. The most important component of this report is the application of insights, concepts, tools and techniques discussed in class to the student’s chosen organisation.
The date of submission is planned after the end of the course to ensure students have the opportunity to review all of the material covered in the subject. Students are required to select and make use of topics studied in class in order to (1) draw links to a chosen organisation’s function, department or operation, (2) conduct a gap analysis and (3) elaborate a detailed action plan designed to improve the organisation’s operation over a period of 6 – 18 months.
It is highly recommended the chosen organisation be the student’s most recent employer to ensure the assignment is kept real and practical. The report should be written in a concise manner and should be structured in the following way:
1. Brief description of chosen organization and section within the organisation, including a description of the input resources, transformation process and output goods and services.
2. Gap analysis
i. Problem or topic definition - This section includes the problem or topic definition which is a statement of what your report is about. It defines the main area of opportunity when comparing the current state of the organisation to the best practice tools and techniques studied in class and discussed in the case study
ii. Description of proposed (future) state - For each of the factors selected in ii, this section includes a description of the intended state (e.g. 3-week work-in- progress inventory decreased to 1-day work-in-progress inventory, unstructured and ad-hoc product design process to a systematic staged design process; low customer centricity to robust voice of customer programs at all levels in the organisation, etc.)
iii. Description of current state - This includes the issues or factors which draw the organisation back and contribute towards inefficiencies, loss of productivity, long lead time, low quality, waste, low morale, etc.
3. Implementation plan - This is the most important part of the report. It must include a Gantt chart showing the detailed activities, activity duration, milestones and responsibilities.The implementation plan shows the step by step approach required to close the gap and reach the proposed future state. The selection of the right concepts, tools and techniques is critical to ensure the implementation plan is feasible, pragmatic and real.
4. References and bibliography
Marking scheme:
Report format
Case study reports should be typed single-spaced, with normal margins, and Times New Roman 12pt font. Clarity and structure are critical elements of success. Use the available pages wisely and forego dwelling on defining terms that are obvious and already known. The report should be written as a professional business type of report, reflecting its practicality, applicability and relevance to the business.
Submission details
Students are to submit 1 x soft-copy of their individual report on or before the due date as listed in the box above. The soft-copy submission will be submitted to Turnitin via the MGSM890 iLearn portal, a program used to ensure the originality of the work undertaken by the submitter.
Only ONE single file must be submitted with ALL attachments, displays and charts included within. This can be submitted as a Microsoft Word document (.docx or .doc). No file attachments, other than the single Microsoft Word file or single Microsoft PowerPoint presentation will be assessed (please ensure all charts are placed in the one Microsoft Word file).
Please ensure your full name, student number, unit code (MGSM890), unit name (Operations management), and lecturer (Dr. Merhdokht Pournader or Dr. Peter Shi) is clearly visible on the front page of your assignment. No MGSM individual assignment coversheet is necessary.
Extensions and penalties:
No extensions will be granted. There will be a deduction of 10% of the total available marks made from the total awarded mark for each 24 hour period or part thereof that the submission is late (for example, 25 hours late in submission – 20% penalty). This penalty does not apply for cases in which an application for disruption of studies is made and approved.
Due: 11 - 16 June 2018
Weighting: 40%
Duration: 3 hours plus 10 minutes reading time
Format: Open book final examination
Date: MGSM Term 2 exam week: 11 - 16 June 2018
You are expected to present yourself for examination at the time and place designated in the MGSM examination timetable. The timetable will be available on 25 April 2018 at https://students.mgsm.edu.au/sydney-students/units/exams/
The final examination will be open book and concern all the material (assigned readings, class lectures, group presentations and classroom discussions) from the entire unit. The specific format of the exam will be explained in the last class of the term. You can use books, notes and a non-programmable calculator. Notebook computers, iPads, tablets, PDAs and similar are not allowed.
Slack, N., Brandon-Jones, A. & Johnston, R. (2016). Operations Management, 8th edition. Pearson Education Australia. ISBN: 9781292098678
Please note: this course relies heavily on the learning material provided in the textbook. It is highly advised that students attain the required textbook as soon as possible and familiarise themselves with the textbook material, especially before the start of each class session for sessions with specific allocated chapters (which will be made available in your class iLearn page).
The Coop Bookshop: The Coop Bookshop is our main retailer for textbooks and other related academic material. For information on textbook prices and online ordering, please refer to The Co-Op Bookshop webpage at http://www.coop.com.au
Pearson Education Australia – Online store: This textbook is also available for order via the publisher’s online store. For information on textbook prices and online ordering, please refer to the Pearson Education Australia online store at http://www.pearson.com.au/9781292098678.
Disclaimer: MGSM does not take responsibility for the stock levels of required textbooks from preferred retail outlets and other book retailers. While we advise our preferred book retail outlet, The Co-op Bookshop, of our maximum expected number of students purchasing specific required text each term, The Co-op Bookshop and other book retailers will make their own judgement in regard to their physical holding stock levels. To prevent disappointment if a textbook is out-of-stock, we highly advise students to order their textbooks as early as possible, or if the required textbook is currently out-of-stock, place an order with the book retailer as soon as possible so that these book retailers can monitor demand and supply, and adjust their stock orders accordingly.
Additional readings pertinent to each session will be uploaded accordingly on the iLearn page prior to the session. No learning material will be provided in hard copy format.
Highly recommended journals
Other related journals Useful academic databases (DB), search engines (SE), publishers (PB)
Useful industry databases
The web page for this unit can be found at: https://ilearn.mq.edu.au/login/MGSM
Access to a personal computer is required to access resources and learning material from iLearn.
The basic objectives of this unit are:
It will be assumed that the assigned reading for each session has been done prior to class. Class time will be spent ensuring that you have understood this material and exploring new developments and extensions to the basic concepts.
Class case discussions and project preparations will be used as methods for active participatory learning. The grade you obtain for them together with the participation grade will measure the effectiveness of the learning process. The primary output measures are written assignments, case study discussions and the final examination. Your understanding of the basic principles on which the unit is based will be measured by the final exam and your ability to apply them measured by the project, assignment and cases.
The mode of assessment will test your skills through a number of ways during this unit: situation investigation and analysis, report writing, verbal and written presentations, participation in class discussions, and examination.
If you are unable to attend a class session or have to arrive late or leave early, please let me know before the session concerned as this will have an obvious impact on the planned syndicate work. If this situation occurs, you should also arrange with a fellow class member to collect any handouts and other information for you.
Please note that class “contribution” and not simply “participation” will be graded; there is a subtle but important difference between the two. All of you have significant work experience to contribute to the class: you are strongly encouraged to use that in order to make the class a more productive learning experience for us all!
The TUESDAY morning class for 2018 Term 2 is scheduled every Tuesday morning from 9am to 1pm, starting from 3 April 2018 and finishing on the 5 June 2018.
The TUESDAY evening class for 2018 Term 2 is scheduled every Tuesday evening from 6pm to 10pm, starting from 3 April 2018 and finishing on the 5 June 2018.
Students are required to attend all classes for the class they are enrolled in. Students must only attend the class they are enrolled in as reflected in their e-Student account.
This unit will be presented over 10 sessions as follows:
Session | Topic | Textbook reading (chapter supplements are optional) |
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1 |
DIRECTING THE OPERATION: Operations management & operations performance | Chapters 1-2 |
2 | DIRECTING THE OPERATION: Operations strategy, product and service innovation, & The structure and scope of operations | Chapters 3-4-5 |
3 | DESIGNING THE OPERATION: Process design, layout and flow |
Chapters 6-7 |
4 | DESIGNING THE OPERATION: Process technology, people in operations | Chapters 8-9 |
5 | DELIVER: Planning and control, capacity management, analytical queuing models | Chapters 10-11 |
6 | DELIVER: Supply chain management (I) |
Chapter 12 |
7 | DELIVER: Supply chain management (II), inventory management | Chapters 12-13 |
8 |
DELIVER: Planning and control systems, lean operations Group presentations |
Chapters 14-15 |
9 |
DEVELOPMENT: Operations improvement, quality management Group presentations |
Chapters 16-17 |
10 |
DEVELOPMENT: Managing risk and recovery, project management Group presentations Exam review and preparations |
Chapters 18-19 |
Final examination week: 11 - 16 June 2018 |
Macquarie University policies and procedures are accessible from Policy Central (https://staff.mq.edu.au/work/strategy-planning-and-governance/university-policies-and-procedures/policy-central). Students should be aware of the following policies in particular with regard to Learning and Teaching:
Undergraduate students seeking more policy resources can visit the Student Policy Gateway (https://students.mq.edu.au/support/study/student-policy-gateway). It is your one-stop-shop for the key policies you need to know about throughout your undergraduate student journey.
If you would like to see all the policies relevant to Learning and Teaching visit Policy Central (https://staff.mq.edu.au/work/strategy-planning-and-governance/university-policies-and-procedures/policy-central).
Macquarie University students have a responsibility to be familiar with the Student Code of Conduct: https://students.mq.edu.au/study/getting-started/student-conduct
Results shown in iLearn, or released directly by your Unit Convenor, are not confirmed as they are subject to final approval by the University. Once approved, final results will be sent to your student email address and will be made available in eStudent. For more information visit ask.mq.edu.au.
Macquarie University provides a range of support services for students. For details, visit http://students.mq.edu.au/support/
Learning Skills (mq.edu.au/learningskills) provides academic writing resources and study strategies to improve your marks and take control of your study.
Students with a disability are encouraged to contact the Disability Service who can provide appropriate help with any issues that arise during their studies.
For all student enquiries, visit Student Connect at ask.mq.edu.au
For help with University computer systems and technology, visit http://www.mq.edu.au/about_us/offices_and_units/information_technology/help/.
When using the University's IT, you must adhere to the Acceptable Use of IT Resources Policy. The policy applies to all who connect to the MQ network including students.
Our postgraduates will demonstrate a high standard of discernment and common sense in their professional and personal judgment. They will have the ability to make informed choices and decisions that reflect both the nature of their professional work and their personal perspectives.
This graduate capability is supported by:
Our postgraduates will be able to demonstrate a significantly enhanced depth and breadth of knowledge, scholarly understanding, and specific subject content knowledge in their chosen fields.
This graduate capability is supported by:
Our postgraduates will be capable of utilising and reflecting on prior knowledge and experience, of applying higher level critical thinking skills, and of integrating and synthesising learning and knowledge from a range of sources and environments. A characteristic of this form of thinking is the generation of new, professionally oriented knowledge through personal or group-based critique of practice and theory.
This graduate capability is supported by:
Our postgraduates will be capable of systematic enquiry; able to use research skills to create new knowledge that can be applied to real world issues, or contribute to a field of study or practice to enhance society. They will be capable of creative questioning, problem finding and problem solving.
This graduate capability is supported by:
Our postgraduates will be able to communicate effectively and convey their views to different social, cultural, and professional audiences. They will be able to use a variety of technologically supported media to communicate with empathy using a range of written, spoken or visual formats.
This graduate capability is supported by:
Our postgraduates will be ethically aware and capable of confident transformative action in relation to their professional responsibilities and the wider community. They will have a sense of connectedness with others and country and have a sense of mutual obligation. They will be able to appreciate the impact of their professional roles for social justice and inclusion related to national and global issues
This graduate capability is supported by:
Assessment tasks: None
Delivery and resources: None
Unit schedule: Slight changes in topics and topic names
The interactive environment of the classroom is central to the MGSM experience. Students are required to attend the full duration of all classes for the units in which they are enrolled. We recognise that exceptional circumstances may occur, such as unavoidable travel on behalf of your organization or the serious illness or injury of you or a close family member.
Special consideration may be given for a maximum of 20% non-attendance for such circumstances as long as lecturers are contacted in advance, and supporting documentation provided, to request exemption from attendance. Failure to abide by these conditions may result in automatic withdrawal, with academic and/or financial penalty. The full Student Attendance Policy is published in the MGSM Student Handbook at https://students.mgsm.edu.au/handbook.
These unit materials and the content of this unit are provided for educational purposes only and no decision should be made based on the material without obtaining independent professional advice relating to the particular circumstances involved.
Date | Description |
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27/03/2018 | Incorrect instructions found on group assessment details by lecturer. This has been removed. |